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We’re Back! Covid-19 Reopening Policies

Escape with your extended bubble!

Hello Questers!! We’re back!

After lots of preparation, we’re finally ready to welcome groups from extended bubbles back into our escape rooms!

We’ve made a LOT of changes to make our adventures safe for our guests and our staff.

Here are some of the big ones:

-You can only play with people in your extended bubble.

-You pay for your booking online or by phone, as you make it.

-You need to wear a mask while in the lobby and wait areas. Masks can be removed while playing your room.

-Our new schedule allows us 40 minutes to clean our rooms between sessions.

-Lockers are not available during Alert Level 2, so limit personal belongings that you bring. You can take your phone into the room with you.

A detailed description of our policies is pinned on our Facebook page.

Bookings are only available from July 10-16 right now, as we may make changes before we finalize the summer schedule.

Thank you to all of our Questers who have reached out over the last few weeks. We can’t wait to see you all again!


Below is a detailed list of our Covid-19 policy changes.

Bookings and Schedules

Players can only book with members of their extended bubble.

The max capacity for any of our rooms is 8 players.

We are changing our booking schedule to having 3 bookings an hour instead of 4. 

This reduces the amount of total active games an hour, and reduces potential congestion of people in the building.

This will also result in a 40 minute window between a group finishing a room and the next group starting that same room. This will allow more time for cleaning and resetting the room for the next group.  

Combined bookings, where multiple rooms are launched at the same time to accommodate larger groups, parties, etc, will not be possible during Alert Level 2. 

We will not be offering birthday parties, and our party room rental is not available. 

Bookings will be by appointment only- passerby customers will have to call or visit our website to make a booking and enter the building.

Due to Covid-19 measures customers must now pay in full online as it will reduce our lobby congestion and allow us to get you to your room as soon as possible. If you cancel within 8 hours (via email, phone, message, FB message) of your booking the cancellation fee will be $28.75 and under 4 hours the fee will be $57.50.

Sanitation and PPE

All staff will be required to wear face masks when engaging customers. They will also keep 2 metres distance when possible.

Because we cannot guarantee 2 meters distance at all times in our faculty, all patrons will require a mask.  Masks can be removed while playing the escape room, but are required for all other areas in the facility.

All locks, props, and surfaces will need to be sanitized after every game.

All cleaning products we have in store have been verified to be effective agents against the virus based on provincial government recommendations. 

We have 10 hand sanitizer stations (60% alcohol) throughout the facility.

Congestion and Traffic Flow 

Guests can not enter the facility until our staff have called to say the room is ready.

Guests will be escorted by staff for their entire experience. Staff escort groups from the lobby to designated wait areas, from the wait areas to the escape room, and from the room to the exit after the game. 

No more than one group will be in a lobby or wait area at one time. 

Guests may leave the game unescorted to use the washroom, but must put their mask on before leaving the room.

Lockers are not available to guests during Alert Level 2.

When entering a room to give a hint, staff will have an outlined area just inside the room from which to offer the hint.  Players will remain outside this area to ensure safe social distancing during hints.

Guests must remain in their rooms after the game is over. A Quest Guide will collect your group and escort you out of the building.

Photos will not be available during Alert Level 2.

Thanks,

Escape Quest Team

 

 

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Covid-19 Closure

Hello Questers. Based on the recommendations of the Chief Medical Officer and in an effort to flatten the curve of Covid-19, our team has made the difficult decision to remain closed for the foreseeable future. We look forward to serving you all again soon, and we will have updated info on our reopening and the launch of our pop up event, Star Ship Geo, as soon as we can. Stay safe Questers! We’re all in this together.

To our customers with existing bookings we will be in touch.

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Steps We are Taking to Address COVID-19

To our Escape Quest Community, As we continue to monitor closely the novel coronavirus (COVID-19) pandemic and as the health and safety of our staff, guests and community is paramount, we want to share the steps Escape Quest is taking to keep our adventures clean and safe for everyone. Know we are committed to an environment that promotes and protects the well being of our entire community.

Our steps include:

• Regularly disinfecting all high-touch areas, including counters, surfaces, lockers, props and installations, with disinfecting cleaner.

• Cleaning our reception area and rooms multiple times per day.

• Making available to guests medical grade gloves and sanitizing wipes for personal use.

• Converting our party room area to an alternative waiting space to decrease lobby congestion.

• Staggering bookings to decrease guest congestion.

• Removing reception area photo signs, comics and magazines.

• Increasing weekly deep cleanings of our facility.

• Ensuring our team and employees have the accurate information they need to stay healthy. This includes the most up to date information from the Public Health Agency of Canada.

• Asking staff to stay at home if they are feeling sick. We offer sick pay for all full-time and hourly employees, and any employee who is asked to self-quarantine or is quarantined will continue to be paid.

• Asking guests to postpone and/or cancel your booking if you are feeling sick.

• Continuing with private bookings for our guests- meaning you will only be playing with the members of your party.

• As a precautionary measure, and for the welfare and safety of our staff and guests, we are suspending any new party room and large scale bookings.

Finally, as the situation changes and evolves, we are prepared to address risks and concerns with everyone’s safety in mind. While our store currently remains open for business, we recognize this may change. Thank you for your ongoing support and for doing your part to keep our community safe.

Sincerely,

The Escape Quest Team

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Snowmageddon 2020

Hello Questers!

It’s been a long week of dealing with Snowmageddon and we hope you are all doing well.  We plan to reopen January 25th at 12:00pm assuming there are no issues with the lifting off the State of the Emergency.

We would like to start with a heart felt thank you all of the essential workers, army personnel, grocery/food store workers who have worked tirelessly to help clean up our city and keep it fed.  As a thank you to these folks we would like to offer them 50% off off admission from January 25th to February 2nd.*

As for everyone else we know you’ve been cooped up inside and would love a reason to get out and see your there friends and loved ones so we’d like to offer 15% off of regular admission from January 25th to February 2nd!**

Did you miss out on your chance to take us up on our birthday special?  If your birthday fell between January 16th and January 24th we’ll give you an extra week to get your free admission (Till February 2nd).

We’d love to see you and swap snowstorm tales but why stop with us?  Why not pair your Escape Room adventure with a meal at a local restaurant, coffee at a cafe, a pint with friends, or maybe shop at one of the various excellent and unique stores in the downtown area?  It’s been a rough week for small local business and your support means everything.  After a week of being cooped up you deserve a bit of fun.

Cheers,

EQ Team

 

*proof of job position required and not combinable with any offer, coupon, or voucher.

** not combinable with any offer, coupon, or voucher

 

 

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Win 2 tickets to see 90’s Nostalgia and Dinner at Chinched with Escape Quest!

Make it a radical Christmas with a gift card for our 90’s adventure, Best Kind Rewind. We’re celebrating with a contest! 🎉🎁
From now until December 23, every $5 you spend in-store at Escape Quest will get you one entry for:
🎫 2 tickets to the ’90s Nostalgia Electric Circus Edition Tour
🍴 A $100 Chinched gift card
This contest is in no way sponsored by or affiliated with Facebook. All entries must be completed in-store at Escape Quest, 156 Duckworth Street, St. John’s, NL. Winner will be drawn December 24. For full contest rules, visit http://bit.ly/35uwo4B
This contest is in no way sponsored by or affiliated with Facebook. All entries must be completed in-store and prize picked up at Escape Quest, 156 Duckworth Street, St. John’s, NL.

Approx retail value of tickets + plus gift card is $286.50 (tax in)

This contest is only open to residents of Newfoundland and Labrador. Photo ID with a NL mailing address will be required to claim the prize.  The winner must also correctly answer a skill testing question at 156 Duckworth Street during business hours. If answered incorrectly, another winner will be drawn.

No purchase necessary.  Please visit Escape Quest at 156 Duckworth Street and answer a skill testing question during business hours to gain your 1 entry.

Employees and immediate family of employees cannot win.

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Calling All Questers! We are hiring for Summer 2019!

We are seeking friendly, enthusiastic people with a passion for gaming at St. John’s premier escape room facility. Part-time positions are available. Candidates must thrive in a fast paced environment, enjoy engaging large groups and demonstrate quick problem-solving skills. If this is totally you, then please see below for all the details, and we look forward to hearing from you!

__________________________________________________

Quest Guide

Starting: June 2019

Ending: August 2019

Part Time/ Seasonal (12 Weeks)

$12.00 HR

About the Position

The position is Part-time with the possibility of renewal.

Responsibilities

Hosting groups as they enter our escape room facility, narrating room scenarios, explaining game rules, and highlighting safety features

Assisting with game planning and development.

Assessing players’ progress through the game and providing meaningful, useful hints when requested

Providing friendly and motivating customer service

Pre-setting rooms after a group has completed their game, ensuring a fun and safe experience for the next group

Maintaining the facility on a daily basis

Booking customers over the phone and online

Working off site during Pop-Up Escape Room experiences

Be ready, willing and able to work evening and weekend shifts

Assisting in corporate and larger group sales

Other duties as required

Skills and Experience

Excellent communication skills, both verbal and written is an asset

Previous experience in customer service is an asset

Creativity and experience in game development/hosting is an asset

Strong attention to detail and organization skills is an asset

Familiarity with Google Calendar

Familiarity with cash register operations

Knowledge of the Vend Point of Sales system

A valid driver’s license or reliable transportation

Comfortable using an iPad

Experience navigating social media, including Facebook, Facebook ads, Twitter, and Instagram

Interest in room and puzzle design

Interest in graphic/prop/set/tech development and design

How to Apply

Please send your resume and cover letter to info@escapequest.ca, ATTN: Kevin Noseworthy, Managing Operating Partner. Subject heading on the email should read Part Time Quest Guide Application. Application deadline is 5pm, Tuesday, May 14, 2019. Only applicants selected for an interview will be contacted.

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Win 2 tickets to see Come From Away in St. John’s with Escape Quest

Hello Questers,

Who wants to give the gift of adventure and WIN tickets to the opening show of Come From Away in St. John’s?

That’s right!  We have two tickets to give away to one lucky patron.   For every $5 that you spend in store between December 12 and December 23, your name will be entered for a chance to win two tickets to Come From Away in St. John’s.  We will be drawing a winner on Christmas Eve!

For every $5 before tax spent at Escape Quest on admission or on a gift card, the customer will receive one entry in the contest. (Our standard entry fee is $25 before tax, and would net a customer 5 entries in the contest).

Odds of winning are based on the number of entries received.

Approx retail value of tickets is $230 (tax in)

This contest is only open to residents of Newfoundland and Labrador. Photo ID with a NL mailing address will be required to claim the prize.  The winner must also correctly answer a skill testing question at 156 Duckworth Street during business hours. If answered incorrectly, another winner will be drawn. 1 facebook entry per person who tags an individual.

No purchase necessary.  Please visit Escape Quest at 156 Duckworth Street and answer a skill testing question during business hours.

Employees and immediate family of employees cannot win.

Tickets will be available for pickup on day of the show.  Actual seats will be determined then as well.

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Calling All Questers! We are hiring for Summer 2019!

We are seeking friendly, enthusiastic people with a passion for gaming at St. John’s premier escape room facility. Part-time positions are available. Candidates must thrive in a fast paced environment, enjoy engaging large groups and demonstrate quick problem-solving skills. If this is totally you, then please see below for all the details, and we look forward to hearing from you!
__________________________________________________

Quest Guide
Starting: June 2019
Ending: August 2019
Part Time/ Seasonal (12 Weeks)
$12.00/ HR

About the Position
The position is Part-time with the possibility of renewal.

Responsibilities
 Hosting groups as they enter our escape room facility, narrating room scenarios, explaining game rules, and highlighting safety features
 Assisting with game planning and development.
 Assessing players’ progress through the game and providing meaningful, useful hints when requested
 Providing friendly and motivating customer service
 Pre-setting rooms after a group has completed their game, ensuring a fun and safe experience for the next group
 Maintaining the facility on a daily basis
 Booking customers over the phone and online
 Working off site during Pop-Up Escape Room experiences
 Be ready, willing and able to work evening and weekend shifts
 Assisting in corporate and larger group sales
 Other duties as required
Skills and Experience
 Excellent communication skills, both verbal and written is an asset
 Previous experience in customer service is an asset
 Creativity and experience in game development/hosting is an asset
 Strong attention to detail and organization skills is an asset
 Familiarity with Google Calendar
 Familiarity with cash register operations
 Knowledge of the Vend Point of Sales system
 A valid driver’s license or reliable transportation
 Comfortable using an iPad
 Experience navigating social media, including Facebook, Facebook ads, Twitter, and Instagram
 Interest in room and puzzle design
 Interest in graphic/prop/set/tech development and design

How to Apply
Please send your resume and cover letter to info@escapequest.ca, ATTN: Kevin Noseworthy, Managing Operating Partner. Subject heading on the email should read Part Time Quest Guide Application. Application deadline is 5pm, Tuesday, May 14, 2019. Only applicants selected for an interview will be contacted.

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Calling All Questers: We Are Hiring for Summer 2017!

We are seeking friendly, enthusiastic people with a passion for gaming at St. John’s premier escape room facility. Both full and part-time positions are available. Candidates must thrive in a fast paced environment, enjoy engaging large groups and demonstrate quick problem-solving skills. If this is totally you, then please see below for all the details, and we look forward to hearing from you!

_________________________________________________
Quest Guide
Starting: June 8th / 2016
Ending: August 31st/2016
Full Time/ Seasonal (12 Weeks)
10.75$/ HR
About the Position
The position is full-time season and funded via the Canada Student Jobs Program for Post- Secondary Students.
Position

Responsibilities
 Hosting groups as they enter our escape room facility, narrating room scenarios, explaining game rules, and highlighting safety features
 Assisting with game planning and development.
 Assessing players’ progress through the game and providing meaningful, useful hints when requested
 Providing friendly and motivating customer service
 Pre-setting rooms after a group has completed their game,ensuring a fun and safe experience for the next group
 Maintaining the facility on a daily basis
 Booking customers over the phone and online
 Working off site during Pop-Up Escape Room experiences
 Be ready, willing and able to work evening and weekend shifts
 Assisting in corporate and larger group sales
 Other duties as required

Skills and Experience

 Excellent communication skills, both verbal and written is an asset
 Previous experience in customer service is an asset
 Creativity and experience in game development/hosting is an asset
 Strong attention to detail and organization skills is an asset
 Familiarity with Google Calendar
 Familiarity with cash register operations
 Knowledge of the Vend Point of Sales system
 A valid driver’s license or reliable transportation
 Comfortable using an iPad
 Experience navigating social media, including Facebook, Facebook ads, Twitter, and Instagram
 Interest in room and puzzle design
 Interest in graphic/prop/set/tech development and design

How to Apply
Please send your resume and cover letter to info@escapequest.ca, ATTN Kevin Noseworthy, Managing Operating Partner. Subject heading on the email should read Full Time Quest Guide Application. Application deadline is noon, Friday, May 19th, 2017. Only applicants selected for an interview will be contacted.
__________________________________________________

Quest Guide
Starting: June 8th/ 2017
Ending: August 31st/2017
Part Time/ Seasonal (12 Weeks)
10.75$/ HR

About the Position
The position is Part-time with the possibility of renewal.

Responsibilities
 Hosting groups as they enter our escape room facility, narrating room scenarios, explaining game rules, and highlighting safety features
 Assisting with game planning and development.
 Assessing players’ progress through the game and providing meaningful, useful hints when requested
 Providing friendly and motivating customer service
 Pre-setting rooms after a group has completed their game, ensuring a fun and safe experience for the next group
 Maintaining the facility on a daily basis
 Booking customers over the phone and online
 Working off site during Pop-Up Escape Room experiences
 Be ready, willing and able to work evening and weekend shifts
 Assisting in corporate and larger group sales
 Other duties as required
Skills and Experience
 Excellent communication skills, both verbal and written is an asset
 Previous experience in customer service is an asset
 Creativity and experience in game development/hosting is an asset
 Strong attention to detail and organization skills is an asset
 Familiarity with Google Calendar
 Familiarity with cash register operations
 Knowledge of the Vend Point of Sales system
 A valid driver’s license or reliable transportation
 Comfortable using an iPad
 Experience navigating social media, including Facebook, Facebook ads, Twitter, and Instagram
 Interest in room and puzzle design
 Interest in graphic/prop/set/tech development and design

How to Apply
Please send your resumeand cover letter to info@escapequest.ca, ATTN: Kevin Noseworthy, Managing Operating Partner. Subject heading on the email should read Part Time Quest Guide Application. Application deadline is noon, Friday, May 19th, 2017. Only applicants selected for an interview will be contacted.

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Local escape room business organizes a ‘Game it Forward’ day in support of displaced families of Fort Mcmurray.

EQ Pay it Forward Red Cross 2016

 

 

May 11th, 2016

For Immediate Release

(St. John’s, NL) Escape Quest, a local business specializing in one-of-a kind escape room adventures, is organizing a full-day fundraiser in support of Red Cross relief efforts to Fort McMurray. On Sunday, May 15th at 156 Duckworth Street, Escape Quest will be collecting public donations and will be personally donating 100% of the day’s room sales to the Red Cross. “In times of widespread loss, it’s important to create positive, fun and hopeful spaces that foster acts of kindness and goodwill”, explains Escape Quest co-owner Kevin Noseworthy. “Our passion is gaming, and this is our small way to offset the hardship and grief felt by so many of our friends, families and neighbours.”

Throughout the entire day, Escape Quest is encouraging the public to ‘Game it Foward’ by booking any of their four escape room adventures. “Whether you are our biggest fan or have never heard of us until now, we want folks to come out and play, have tons of fun, and support a really great cause” says co-owner, Mark Denine. Less than a year old, owners of the young business hope to break record sales with the goal of selling all available rooms. “We are hoping for a big day and are excited to donate every bit of it to the Red Cross” says Denine. Escape Quest chose the Red Cross as the Federal Government has committed to matching all donations to their Fort McMurray relief initiative.

To learn more about Escape Quest or to participate in ‘Game it Forward’ book your escape adventure for Sunday, March 15th online  atwww.escapequest.ca or by calling 221-EPIC.

 

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Media Contacts:

 

Kevin Noseworthy

Co-Owner

Escape Quest

info@escapequest.ca

709 693 1457

 

Mark Denine

Co-Owner

Escape Quest

info@escapequest.ca

709 728 3717