Frequently Asked Questions

Frequently Asked Questions

How do I book a room?

The easiest way to book a room is on our website. Choose a room and pick a time and date! If you’re more of an old-fashioned type, give us a call or pop in to our downtown location. If we’ve got a slot open, we’ll get you in!

What are you doing to address the ongoing Covid-19 Situation?

A full list of our Covid-19 Policies can be found here.

When should I arrive?

We recommend you arrive at Escape Quest at least fifteen minutes ahead of your booking. Our games begin at the scheduled time, and if you’re late, you might end up with less time to play. While we’re on the subject, we recommend you schedule fifteen minutes after your game as well, to have time for pictures and gathering your belongings.

Am I locked in?

No. The door you enter to begin the game is always unlocked, so in the event of an emergency, you can simply exit the room. Just remember, though, we call that door the Game Over door for a reason; once you leave the game, there’s no going back.

How much does a game cost?

Games are $25 per person plus tax.

Do you sell Gift Cards?

Yes, we do! They Are available for purchase in-store during operating hours.

What is your cancellation policy?

If you cancel within 8 hours (via email, phone, message, FB message) of your booking the cancellation fee will be $28.75 and under 4 hours the fee will be $57.50. Should your group size be less than you paid for simply let us know and we will refund the the difference when you arrive or when you inform us of the change.

I heard about a birthday discount?

That’s right!  Once per year, the birthday player can play for free!  Just play a room within 3 days of your Birthday and present your government issued ID!  Oh, and Happy Birthday! *cannot be combined with any other offers*

How many can play?

Our rooms generally have a limit of 6 people, but we can extend that amount.  Just send an email or give us a call!

How do I pay?

We accept cash, debit, and credit at our front desk when you arrive!

Can I book a game with my friends and/or family?

Certainly! It’s probably easiest for one person to make the booking online!  Just choose how many people will be participating.

Can you accommodate large groups and corporate events?

Yes we can! Feel free to book on our website, or give us a call to arrange a private event prior to our public opening times.

Will there be other people in the room with us?

Nope!  All bookings are private!

What is Escape Quest?

Escape Quest is a live action, interactive gaming adventure located in downtown St. John’s!  Work with a group of 2-6 players to tackle obstacles, find clues, and escape before time runs out. Each of our four rooms immerses you in a colourful, detailed story full of twists, turns, and excitement!

Is there an age limit?

Yes and no. Our games are designed to be challenging, so children under the age of eight may have trouble with some of our obstacles and clues. That said, we have had younger kids try our games and have a blast with their friends and family. Children twelve and younger must have an adult accompany them.

How long is each game?

You’ve got 60 minutes once you enter the room.

What if I cannot solve something?

Each group is entitled to hints from our Quest Guides. We recommend trying things on your own before requesting a hint.

Can I bring my mobile phone in?

We’re afraid not! Mobile phones, as well as outerwear and outside footwear, will be stored in our lockers prior to your game beginning.