FAQs

Welcome to our Frequently Asked Questions (FAQ) section! At Escape Quest, we understand that embarking on an escape room adventure comes with inquiries. We’ve curated this space to address all your queries regarding rules, team dynamics, booking procedures, and more. Whether you’re new to escape rooms or a seasoned enthusiast, we’re here to ensure your experience is seamless and enjoyable. Explore the answers you seek as you prepare for an exciting journey into the realm of mysteries and puzzles.

Escape Quest is a live action, interactive gaming adventure located in downtown St. John’s!  Work with a group of 2-8 players to tackle obstacles, find clues, and escape before time runs out. Each of our five rooms immerses you in a colourful, detailed story full of twists, turns, and excitement! We also have a game show room, Quizy! See the Quizy page for more details on that. We also have a board game shop in our lobby!
Escape rooms are interactive games where players hunt for clues that will help them solve puzzles and riddles. Teams need to work together to unlock locks and overcome obstacles in hopes of escaping under the time limit.
Players enter the room and search for clues to help them solve puzzles. The clock is ticking! Work together to complete the room in 60 minutes or less. Feel the atmosphere! Each of our five rooms will immerse you in a world of wonder and mystery.
No, that would be a terrible fire hazard. Players can leave the room if they need to use the washroom or if there’s an emergency.

Can I book an Escape Room with my friends and/or family?

Certainly! It’s probably easiest for one person to make the booking online! Just choose how many people will be participating. You can also find strangers on the street to book a room, but it’s not recommended.
Nope! All bookings are private! There are also no actors in the room with you because you couldn’t pay our staff enough to get punched in the face every hour.
You can always ask for help from one of our amazing Quest Guides if you get stuck. Alternatively, you can give up and whisper curse words under your breath until your timer runs out. We recommend you ask for a hint though.
WHO TOLD YOU ABOUT THAT?! 
As a little relief from the crushing existential dread about the ravages of time, once per year, the birthday player can play for free! Just play a room with 3 or more people within 3 days of your Birthday and present your government issued ID! Oh, and Happy Birthday! *cannot be combined with any other offers* *minimum 3 person booking*
Our rooms generally have a recommended limit of 6 people, but we can extend that amount to 8 MAX. If you have more than 8 players, well aren’t you popular! You can book a second room and we’ll try our best to have both rooms start at the same time. Fridays and Saturdays have a minimum cost of three admissions. See Quizy page for Quizy guidelines.
The easiest way to book a room is on our website (You’re already here! Good job!). Choose a room and pick a time and date! If technology scares you to your very core, you can also give us a call at (709) 221 EPIC (3742). If we’ve got a slot open, we’ll get you in!
You’ve got 60 minutes once you enter the room, which is roughly the same amount of time it takes to watch an episode of 60 Minutes.
We require that you pay for at least 2 admissions when you make your booking to reserve the room to cover our cancelation policy (If you cancel within 4 hours of your booking we keep the price of 2 admissions. If you cancel within 8 hours we keep the price of 1 admission. If you cancel more than 8 hours from your booking we’ll do a complete refund). The is a minimum admission cost of 3 people on Fridays and Saturdays.
We recommend you arrive at Escape Quest at least and no more than fifteen minutes ahead of your booking. Our games begin at the scheduled time, and if you’re late, you might end up with less time to play.
Games are $27.50 per person plus tax. Fridays and Saturdays have a minimum admission cost of 3 players.
Yes, we do! They Are available for purchase in-store during operating hours and on our booking page. Gift cards can only be used for escape room admission and are not valid for our retail product.
If you cancel within 8 hours (via email, phone, message, FB message) of your booking the cancellation fee will be $31.63 and under 4 hours the fee will be $63.25. Should your group size be less than you paid for simply let us know and we will refund the the difference when you arrive or when you inform us of the change.
We primarily accept online payments and we request that customers pay with tap debit or credit if online is not an option. A minimum payment of at least 2 people is required to book. Gift cards and any other offer will be resolved when you arrive for your game. Online gift cards can be used during booking.
We can!  Please email your inquiries to info@escapequest.ca and we'll see how we can help. We also have a portable game called, Shipwreck of Fortune, that we can bring to you and can scale from 16-160 people!
Yes and no. Our games are designed to be challenging, so children under the age of 10 may have trouble with some of our obstacles and clues. That said, we have had younger kids try our games and have a blast with their friends and family. Children 12 and younger must have a paying adult player accompany them.
Yes, you can.  We ask our guests not to take photos or videos while in the room and generally recommend staying off your phone while playing so you aren't sucking out the vibe of the room for others in your party. We'd be happy to take a photo of you and your team in the room after. Just ask!
Arrive at least and no more than fifteen minutes early. This gives you time to get checked in, and listen to the Quest Guide outline some important info. Allow for a few minutes after your game to take pictures, return any room items you might still have in your pockets, and gather your stuff. Bring a set of indoor footwear with you in case of rain or snow. Outdoor footwear is not permitted in our rooms. Cameras, and writing utensils are not permitted in our rooms. Please store these items in the provided locker. Pay attention to any Escape Quest signage in the room. No Spoilers! Keep the secrets of our rooms to yourselves so everyone can enjoy the surprises. That means no photos or videos inside the rooms. We do not recommend children under 8 years of age playing our games. Children 12 and under require adult accompaniment.